Operations Manager

• Map and optimize operational processes
• Identify bottlenecks and structure workflows
• Implement operating procedures, quality standards, checklists, and delivery validation criteria
• Ensure consistency, productivity, quality, scalability, and adherence to deadlines
• Organize and manage knowledge by transforming leadership guidance and experience into documentation, procedures, and training
• Identify opportunities to automate scheduling, notifications, recurring tasks, and communication workflows
• Lead multidisciplinary teams and allocate responsibilities
• Monitor deliverables, foster team members’ autonomy, and manage conflicts
• Implement gradual improvements, promote cross-functional integration, and ensure the adoption of new processes
• Manage client relationships, monitor requests, and align expectations
• Contribute to delivery quality, client satisfaction, and the sustainable growth of operations

• Experience in operations management, preferably at digital marketing agencies
• Knowledge of audiovisual production, video editing, social media, paid traffic, SEO, and Artificial Intelligence
• Experience mapping, implementing, standardizing, and continuously improving operational processes
• Knowledge of performance indicators, quality management, automation, and project management tools
• Experience leading, delegating to, and developing multidisciplinary and remote teams
• Ability to structure workflows, document procedures, develop training programs, and implement organizational change
• Systems thinking, results orientation, and the ability to identify and resolve operational issues
• Collaborative, proactive, analytical, entrepreneurial, and highly accountable mindset
• Professional maturity, autonomy, energy, and conflict management skills
• Direct, assertive, and respectful communication, with flexibility to manage changing priorities
• Advanced English proficiency
• Bachelor’s degree in Marketing preferred
• Familiarity with the U.S. market
• Experience working with U.S. construction companies
• Valid U.S. visa and availability for occasional in-person immersion in the United States

• Work schedule aligned with Boston, Massachusetts time
• 100% remote position, based in Brazil
• Opportunity for occasional in-person work in the United States
• International role with an operation headquartered in the United States