Closing Team Leader

• Support day-to-day operations of the Closing function from Clear-to-Close through funding
• Coordinate workload distribution, task prioritization, and deadline management for the Closing Team
• Monitor closing pipelines, team productivity, turnaround times, workload, and SLA compliance
• Provide guidance, coaching, training, onboarding, and operational support to Closing team members
• Follow up on outstanding closing conditions, missing documentation, and pending approvals
• Review closing packages and related documentation for completeness, accuracy, and compliance
• Ensure loan documents, settlement statements, payoff documentation, closing instructions, and funding conditions are addressed before closing
• Resolve routine closing issues and escalate complex exceptions
• Coordinate with Underwriting, Credit, Processing, Valuations, Legal, Title, and Funding teams
• Communicate pipeline status, delays, risks, and operational concerns to management
• Coordinate title clearance requirements, title commitments, title policies, lien searches, payoff information, vesting issues, and title exceptions
• Support protection of WBL's collateral interests and first-lien position
• Communicate with closing attorneys, title companies, settlement agents, escrow providers, and other third-party partners
• Follow up on pending documents, closing schedules, payoff statements, settlement figures, and transaction requirements
• Monitor partner responsiveness and recurring service issues
• Follow SOPs, checklists, workflows, and documentation standards
• Identify process gaps, recurring errors, workflow bottlenecks, and recommend improvements
• Perform quality checks and support corrective actions and process updates
• Maintain accurate pipeline records, transaction notes, reporting, and communication records
• Ensure Closing activities follow company policies, legal requirements, and investor requirements
• Identify and escalate legal, title, documentation, lien, and collateral risks

• Bachelor's degree, Associate's degree, or equivalent relevant education and experience preferred
• 5+ years of experience in mortgage or commercial lending closing, title, escrow, settlement, or related lending operations preferred
• Previous experience providing day-to-day guidance, training, workflow coordination, or operational support to team members
• Experience managing loan pipelines, closing deadlines, and service-level requirements
• Experience reviewing loan documentation, title commitments, settlement statements, payoff documentation, and closing requirements
• Experience coordinating with closing attorneys, title companies, settlement agents, and internal lending departments
• Demonstrated ability to identify, troubleshoot, and escalate closing, title, documentation, and funding issues
• Strong knowledge of loan closing, title clearance, collateral documentation, and real estate-secured lending
• Ability to coordinate workloads, prioritize deadlines, monitor SLAs, and manage high-volume pipelines
• Strong communication, organizational, and problem-solving skills, with attention to detail and a focus on accuracy and timely execution
• Experience in commercial or private lending, Non-QM mortgage lending, MCA, title insurance, escrow, or settlement preferred
• Experience with real estate-secured commercial loans and coordinating with Title and Funding teams preferred
• Previous experience as a Senior Closer, Closing Lead, Closing Supervisor, or in a similar leadership role preferred
• Knowledge of loan closing, settlement, funding, post-closing, and title clearance processes
• Ability to review title commitments, lien searches, collateral documentation, loan documents, and settlement statements
• Understanding of lien priority, title defects, UCC filings, and applicable lending and real estate regulations, including TRID, RESPA, and TILA
• Proficiency with loan origination systems, document management platforms, e-signature tools, and Microsoft Excel
• Familiarity with title systems such as CSC and NETRO, as well as quality control, risk identification, and exception management
• Stable, reliable internet connection
• Professional and dedicated remote working setup
• Ability to work effectively across a remote, multinational organization and maintain confidentiality
• Strong English communication skills, both written and verbal

• Compensation in USD
• Paid time off (PTO)
• Fully remote work environment