Senior Process Analyst

• Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and optimization opportunities
• Develop and implement strategies to improve processes, streamline operations, and increase productivity
• Collect and analyze process performance data, KPIs, and relevant metrics
• Create and maintain process maps, standard operating procedures, workflow diagrams, and other documentation
• Collaborate with cross-functional teams, managers, and subject matter experts to gather requirements and develop solutions
• Lead and support process-related change initiatives and adoption of new processes and systems
• Provide training and support to end-users and implementation teams
• Monitor implemented processes and identify further improvement opportunities
• Lead or participate in process improvement projects, defining scope, objectives, timelines, and deliverables

• Bachelor's degree in business administration, management, engineering, or a related field is typically required
• Several years of experience in process analysis, process improvement, business consulting, or a related role
• Experience in project management and change management is highly desirable
• Proficiency in process analysis and modeling tools such as Microsoft Visio, ARIS, Lucidchart, or similar software
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to lead and manage cross-functional teams, influence stakeholders, and drive organizational change
• Solid understanding of business operations, key performance indicators, and industry best practices
• Meticulous attention to detail
• Continuous learning mindset and knowledge of process improvement methodologies
• Ability to work and improve in a startup environment
• Flexibility to work Eastern Standard Time (EST time zone)

• Remote work arrangement
• Flexible work to accommodate Eastern Standard Time (EST) hours