Operations Director – ATM Managed Services

• Build and maintain a deep understanding of customers, business processes, and technology across the ATM value chain
• Lead or support process improvement projects, including VSM and A3s
• Liaise with Market and Country leadership to align goals and identify key projects requiring support
• Collaborate with Global Operations, Solution Delivery, and Product teams to provide APAC and IMEA countries with expertise and resources for successful delivery
• Provide input to standard global operational metrics and evaluate countries against benchmarks
• Drive continuous improvement projects that improve Brink’s AMS quality and efficiency and achieve agreed annual cost savings
• Partner with Global Operations leaders to adopt optimal operating models and execute improvement projects, including chronic failure analysis, technician quality metrics, parts optimization, first-time fix, MTBF, and response-time improvements
• Drive an automation roadmap to reduce cost per ATM and enable business scalability
• Develop APAC and IMEA technology requirements roadmaps and champion business cases for transformational projects
• Act as a key supplier on major customer onboarding projects to accelerate time to revenue and ensure high customer experience
• Identify roles suitable for global shared services and elevate regional talent to support multiple countries
• Manage vendor contracts for market-specific partners and lead vendor performance management
• Lead AMS risk management for physical attacks, fraudulent events, jackpotting, skimming, processor spooking, and other threats
• Coordinate with countries and global partners to manage ongoing threats
• Provide monthly reporting on department progress, KPIs, and improvement plans
• Provide support for strategic projects as needed

• Bachelor’s Degree required; Masters preferred
• At least 5 years of operational ATM or similar industry experience required
• Able to travel within APAC and IMEA at least 30% of the time
• Become lean certified
• Strategic business acumen and knowledge of operational policies, practices, trends, technology, and market information
• Ability to anticipate future consequences and trends and create strategies and plans
• Ability to exceed goals and drive results
• Process management and workflow optimization skills
• Relationship-building, diplomacy, and tact
• Negotiation skills with internal and external groups
• Customer-focused approach
• Ability to motivate direct reports and project teams
• Action-oriented approach
• Conflict management and dispute resolution skills
• Decision-making based on analysis, experience, and judgment
• Integrity, trustworthiness, and ability to maintain confidentiality

• Travel within APAC and IMEA at least 30% of the time