IT Helpdesk Agent

• Log, triage and resolve first-line support tickets
• Reset passwords and manage user accounts
• Set up and troubleshoot laptops, email and software
• Escalate complex issues with clear notes
• Keep knowledge-base articles accurate and current
• Diagnose, fix or escalate staff technology issues
• Keep every ticket moving until it is resolved
• Work with a UK-based team using modern, cloud-based tools

• Experience in an IT helpdesk or technical support role
• Experience with a ticketing tool such as Zendesk or Freshdesk
• Working knowledge of Microsoft 365 and Windows
• Clear written English for explaining fixes simply
• A reliable laptop and stable fibre connection
• CompTIA A+ or similar certificate (nice to have)
• Experience with Google Workspace admin (nice to have)
• Familiarity with remote support tools such as TeamViewer (nice to have)
• Must be South African talent working remotely from South Africa

• Full-time, 100% remote role
• Working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST)
• Clear onboarding and support
• Stable remote career with a UK employer
• Work from home with existing equipment
• Recruitment team support from application through first day