IT L2 Operations Engineer

• Take over incidents from Level 1 and resolve them within Level 2 scope across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs
• Diagnose across the stack, including application logs, interfaces, APIs, cloud services and device-to-cloud communication
• Execute and monitor FOTA/OTA campaigns, validating rollout and performing rollback where required
• Escalate to Level 3 development with documented, reproducible cases including reproduction steps, logs, impact scope and ruled-out possibilities
• Perform recurring operational tasks including monitoring, health checks, batch job supervision and interface monitoring
• Write and maintain runbooks and work instructions for every system under service
• Absorb knowledge transfer from current teams as systems enter the service
• Support major incident resolution under the Incident Management Coordinator
• Contribute to shift-left by automating, documenting or pushing recurring issues back to Level 1
• Cover the Incident Management Coordinator seat during rotation after cross-training
• Help define the new service's runbooks, incident catalogue and ways of working during ramp-up

• Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally
• 3–5 years in Level 2 support, application operations or platform operations
• Experience in an SLA-driven service environment
• Experience working in an international, distributed team
• 3–5 years in Level 2 support of cloud-hosted applications or connected products
• AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis
• Linux command line
• Scripting in Python or Bash for diagnosis and routine automation
• API troubleshooting: REST and JSON, request tracing, reading API and gateway logs, working with Postman or equivalent
• SQL at diagnostic level
• Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar
• ITSM tooling in daily use: JIRA, Confluence and ideally ServiceNow
• Technical writing in English
• English B2–C1
• Willingness to be cross-trained on the Incident Management Coordinator seat and rotate between the two
• Availability for the Monday–Friday coverage window of 05:00–23:00 CET

• 100% Remote Work Model in Spain
• Home Office Equipment Support
• Flex Work Schedule
• International Remote Work Policy
• Career Development Trainings
• Monthly Extra Allowances
• VW Group and Partnership Brands Discounts
• Employee Support Program
• Attractive qualifications
• Numerous benefits
• Company health measures