Account Executive

• Serve as the primary point of contact between the client, Shakers, and the account manager
• Understand the client’s business
• Turn requests into clear assignments for the team
• Anticipate risks
• Ensure that agreed-upon work is delivered on time, within scope, and within the contracted hours
• Manage clients and multiple workstreams simultaneously
• Lead meetings with stakeholders ranging from analysts to directors
• Do not perform technical deliverables

• Experience in client service, Customer Success, or account management at a digital agency, consultancy, or technology company
• Experience with e-commerce and an understanding of how an online store operation works
• Familiarity with project management tools (ClickUp is a plus)
• Excellent written communication, with clear and concise emails and meeting minutes
• Strong organizational skills to manage multiple clients and workstreams simultaneously
• Comfortable leading meetings with multiple stakeholders, from analysts to directors
• Availability to work remotely
• Engagement under an independent contractor (PJ) arrangement