Senior ServiceNow Technical Consultant

• Develop and automate business processes and services on the ServiceNow platform.
• Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others.
• Develop applications using App Engine.
• Build and configure workflows, forms, integrations, and business rules.
• Participate in technical assessments and requirements-gathering sessions with clients.
• Identify opportunities for improvement and propose solutions.
• Ensure development best practices and platform governance.
• Work on projects using Agile methodologies (Scrum/Kanban).
• Support the resolution of technical issues and the continuous improvement of delivered solutions.
• Collaborate with multidisciplinary teams across functional, business, and architecture areas.

• Experience implementing ServiceNow in one of the following modules: ITSM, CSM, HRSD, SOM, ITBM, S2P, ITOM, IRM, or SecOps.
• Experience configuring and managing the platform.
• Strong knowledge of JavaScript.
• Experience with Flow Designer.
• Experience with ServiceNow integrations (inbound/outbound).
• Experience working with Agile methodologies.
• Ability to understand business requirements and translate them into technical solutions.
• Advanced English proficiency (preferred for international projects).
• One or more ServiceNow certifications: CSA, CAD, and CIS.
• Preferred qualifications: advanced Spanish; fluent English; postgraduate degree/MBA.

• Flexible Benefits: Meal Voucher / Food Voucher.
• SulAmérica Health Insurance — no co-pay and fully company-funded.
• SulAmérica Dental Plan — fully company-funded.
• Home Office Allowance.
• Life Insurance.
• Childcare Assistance.
• Profit-Sharing Program (PPR).
• Quality of Life and Well-Being: Wellhub (formerly Gympass).
• Digital Urgent Care (24/7 telemedicine, with appointments available within 20 minutes).
• Telehealth consultations with medical specialists.
• Chronic Care Management (personalized, multidisciplinary support).
• Pregnancy Program: Support throughout pregnancy from qualified professionals.
• Nutrition Program: Support for employees seeking healthier eating habits, including consultations with nutritionists.
• Social Support: Social workers and legal and financial guidance.
• Emotional Health: Checkups, psychotherapy, and an emergency and crisis support center.
• Benefits Club — Education and Career: Partnerships with courses, colleges, and language schools.
• Shark Academy: Ongoing training and fully funded certifications.
• Opportunities to exchange experience and knowledge with a market-leading team.
• Aoop Lovers: Gamification program allowing points to be redeemed for prizes.