Customer Support Representative, English, German, French

• Provide customer support via chats and emails (90%) and calls (10%)
• Maintain a customer satisfaction score of 90%+ through prompt, empathetic, and effective solutions
• Stay informed about product updates and process changes
• Ensure strict confidentiality of client information according to the company’s security policy
• Collaborate with Engineering and Product teams to escalate and resolve complex customer issues
• Support internal teams such as Accounting and Customer Success by completing assigned tasks
• Work with Customer Support, Quality Assurance, Knowledge Management, Product, and other cross-functional teams under the Customer Support Lead

• 2+ years of proven experience in a remote Customer Support role
• Advanced English (C1) with exceptional verbal and written communication skills
• Upper-Intermediate French or German (B2)
• Strong analytical and problem-solving skills
• Meticulous attention to detail
• Ability to take ownership of tasks and work independently
• Strong customer-centric mindset
• Experience providing customer support to B2B clients (nice to have)
• Experience collaborating with international teams (nice to have)

• Full-time remote flexibility from any city in Ukraine
• Flexible start time between 8:00 AM and 9:00 AM
• Two consecutive days off guaranteed every week
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv and co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support for speaking or writing opportunities
• Internal talent mobility opportunities
• Medical insurance and Wellness Package for sports activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off
• Budget for meetups with the local team
• Generous internal referral program