Clinical Payments Associate

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members
• Monitor and triage incoming emails, assigning them to appropriate team members
• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access
• Prepare and distribute remittance documentation and payment confirmations
• Maintain accurate records of ticket assignments, communications, and resolutions
• Support the Clinical Payments team with administrative tasks such as updating trackers and organising documentation
• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist-driven tasks under supervision
• Assist with collecting, validating, and organising study documentation for migration or reconciliation activities
• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities
• Escalate issues, gaps, or discrepancies to senior team members
• Perform other duties as assigned

• Strong written and verbal communication skills in English
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Familiarity with Jira or other ticketing systems is an advantage
• Team-oriented with a proactive and solution-focused mindset
• Bachelor’s degree in Life Sciences, Business, Finance, or a related field
• No prior industry experience required; internships or administrative experience are an advantage
• Demonstrated interest in clinical research, healthcare, or financial operations