Customer Support Specialist

• Respond to customer queries in a timely manner via phone, email, or chat
• Identify and troubleshoot issues customers encounter while using the service
• Capture, organize, and report product issues or useful customer discussions to the internal team
• Work closely with the Operations team to follow up with customers and ensure technical issues are resolved

• 1 - 2 years of experience in customer support; fresh graduates welcome to apply
• Excellent written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Customer-focused with a positive attitude
• Availability to work flexible hours, including weekends
• Mandarin speaking is required to liaise with Chinese-speaking associates
• Experience in payments, fintech, hospitality tech, or a high-growth marketplace is nice to have

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally