Network Engineer II

• Provide Level 2 technical support for enterprise and data-centre network infrastructure
• Diagnose and resolve network incidents, connectivity issues and service requests
• Troubleshoot routing, switching, firewalls and network issues
• Monitor network infrastructure and respond to alerts and service-impacting events
• Perform approved network configurations, changes, upgrades and hardware replacements
• Conduct structured troubleshooting and escalate complex or unresolved issues to Level 3 engineering teams
• Support incident, problem and change-management processes
• Coordinate with vendors, service providers and cross-functional infrastructure teams to resolve network issues
• Maintain accurate network documentation, configuration records and troubleshooting procedures
• Participate in network maintenance, service restoration and continuous improvement activities
• Ensure all work follows established security, operational and change-management standards

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience
• Full understanding of routing, switching, server operating systems, firewalls, wireless controllers, DNS, email, virtual machines and software applications
• Familiarity with content delivery networks and internet peering strategies
• Understanding of server hardware technologies relative to content delivery performance and capacity
• Ability to perform office-related tasks, including prolonged sitting or standing
• Ability to move from place to place within an office environment
• Ability to use a computer
• Ability to communicate effectively