Technical Account Manager – AI Agents

• Own the customer relationship post-signing, overseeing onboarding, configuration, and adoption of AI Agents.
• Proactively manage customer expectations and ensure timely resolution of issues.
• Identify, close, and expand business opportunities within the customer portfolio.
• Collaborate with integration engineers during technical handoffs.
• Implement accelerated customer ramp-up plans to achieve independent go-lives by Day 7.
• Communicate regularly with customers, provide progress updates, and address concerns.
• Troubleshoot and configure Central independently to resolve customer issues.
• Monitor customer satisfaction and retention, implementing customer experience strategies.
• Serve as the primary post-signing customer contact for onboarding, configuration, and ongoing support.
• Address customer issues promptly, with same-day resolution expectations.

• Proven experience as a Technical Account Manager or similar role in B2B SaaS.
• Strong technical acumen with the ability to understand software solutions and troubleshoot issues.
• Exceptional communication skills, both verbal and written.
• Demonstrated ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Commercially sharp with a track record of identifying and closing expansion opportunities.
• Ability to work independently and take initiative in a fast-paced environment.
• Strong problem-solving skills and a customer-centric mindset.
• Familiarity with API integrations and technical workflows.
• Experience in a startup or high-growth environment.
• Understanding of customer success metrics and strategies.
• Previous experience with AI-driven products or solutions.
• Ability to work in different time zones, particularly aligned with US business hours.

• Fully remote work environment with flexibility to manage your own workspace.
• Opportunity to work with cutting-edge AI technology and innovative solutions.
• A culture that encourages professional growth and development.
• Comprehensive training and onboarding programs.
• Supportive team atmosphere focused on collaboration and success.
• Access to continuous learning opportunities and resources.