Technical Support Engineer – Cloud, PKI, FIDO

• Provide technical support for on-premises and cloud applications, focusing on PKI and FIDO authentication environments
• Diagnose and troubleshoot issues reported through customer support tickets
• Communicate with customers and internal Support and Development teams
• Conduct continuous product testing
• Assist customers in deploying and configuring security solutions, mostly remotely
• Onboard new SaaS customers
• Coordinate and monitor routine maintenance and release cycles for SaaS customers
• Implement automations and service improvements continuously

• 3+ years of experience in Technical Support, IT security, or cloud operations
• Hands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, and Windows VM environments
• Customer focus with attention to detail
• Analytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis
• Very good verbal and written English communication and presentation skills
• Any second language is appreciated
• Ability to work with international remote teams
• Self-organized and able to work independently, effectively, and efficiently from home

• Competitive salaries and benefits aligned with experience level
• Open communication and flat hierarchies
• Remote collaboration with an international team
• Promotion from within
• Support for professional growth