Clinical Training & Documentation Coordinator

• Conduct virtual training sessions for Registered Behavior Technicians (RBTs) on clinical software and documentation procedures
• Review and track session documentation for incomplete, missing, or incorrect records
• Follow up with RBTs to ensure outstanding documentation is completed by deadlines
• Identify documentation errors and inconsistencies and communicate required corrections
• Maintain trackers and reports for outstanding documentation, completion rates, and recurring issues
• Provide instructions, answer process-related questions, and support staff with documentation challenges
• Identify recurring issues and help improve training materials, documentation processes, and follow-up procedures
• Support documentation standards, accurate clinical records, compliance, and internal deadlines

• Experience in healthcare administration, clinical operations, quality assurance, compliance, staff training, or clinical documentation
• Experience training or onboarding staff on software, systems, or operational processes
• Strong attention to detail and ability to identify errors and incomplete records
• Excellent written and verbal English communication skills
• Strong organisational and time-management skills, with ability to manage multiple priorities independently
• Confidence conducting virtual training sessions and communicating expectations professionally
• Experience using task trackers, spreadsheets, or similar tools to monitor outstanding work and deadlines
• Ability to follow through consistently and hold staff accountable for completing required tasks
• CentralReach experience highly preferred, particularly in an ABA or clinical setting
• Experience with similar healthcare systems or EMR/EHR platforms encouraged, including GoodX, Healthbridge, Elixir Live, HealthONE EHR, Solumed, FlowMed, Cliniweb, eMD, or Navitas