Administrative Coordinator

• Navigate CentralReach confidently to complete assigned administrative tasks and maintain accurate client records
• Ensure information is entered correctly, records are kept up to date, and errors or discrepancies are identified and reported promptly
• Communicate with families in a friendly, professional, and courteous manner, providing administrative support as required
• Work effectively with colleagues and relevant staff members to support daily operations and ensure information is communicated clearly
• Follow established procedures, complete assigned tasks within expected timeframes, and maintain consistent follow-through
• Protect sensitive client information and follow company privacy, confidentiality, and data-handling procedures
• Escalate unresolved issues, system errors, or discrepancies to the appropriate supervisor when necessary
• Assist with additional administrative responsibilities as required to support the team's operational needs
• Explain which CentralReach functions have been used independently and demonstrate understanding of handled administrative responsibilities

• Hands-on CentralReach experience is essential
• Excellent spoken and written English communication skills
• Strong interpersonal skills and the ability to communicate professionally with families and colleagues
• Excellent attention to detail and a high level of accuracy when handling data and records
• Strong organisational skills and the ability to manage assigned tasks and follow established workflows
• A friendly, approachable, dependable, and professional attitude
• Ability to maintain confidentiality when working with sensitive client information
• Comfortable working independently while knowing when to ask questions or escalate concerns
• Previous experience supporting an ABA therapy provider, behavioural health organisation, or healthcare business (preferred)
• Experience with clinical or client record management, healthcare administration, or similar documentation processes (preferred)
• Familiarity with administrative workflows involving families, clinical teams, and client information (preferred)
• Strong English communication skills and direct CentralReach experience are non-negotiable