Workers' Compensation Case Manager

• Keep California workers' compensation cases progressing through independent day-to-day management, timely follow-ups, and clear next steps.
• Give injured workers regular case updates in English and Spanish, answer routine questions, and provide empathetic but persistent follow-up on treatment participation.
• Keep medical care on track by coordinating appointments, treatment plans, referrals, and follow-ups with healthcare providers.
• Identify and address treatment delays by monitoring authorization requests, utilization reviews, and outstanding responses, escalating unresolved barriers to attorneys.
• Move outstanding claim matters toward resolution through consistent communication with insurance adjusters, claims administrators, medical providers, and attorneys.
• Prepare, review, and organize claim forms, medical reports, and supporting records so case documentation is complete and accessible.
• Keep deadlines, hearings, and required filings visible and on track in accordance with California workers' compensation procedures.
• Help attorneys prepare cases by gathering documentation, identifying missing records or unresolved issues, and coordinating necessary follow-ups.
• Maintain accurate case information in the firm's cloud-based system, including communications, treatment status, deadlines, and outstanding actions.
• Coordinate with the administrative support team on filings and back-office work while retaining ownership of client communication and case progression.

• Prior hands-on U.S. personal injury case management experience, with responsibilities beyond administrative filings.
• Workers' compensation case management experience and practical knowledge of California claims procedures, insurance claims administration, and Workers' Compensation Appeals Board (WCAB) processes.
• Understanding of medical treatment coordination, authorization requests, utilization review, and claims follow-up.
• Strong communication skills in English, including the ability to explain case updates clearly and communicate empathetically with injured workers.
• Availability to work during Pacific Time business hours.
• Direct experience independently managing California workers' compensation cases is strongly preferred.
• Experience using cloud-based legal case management software.
• Experience working alongside a dedicated filings or back-office team.