Desktop Support Engineer

• Provide support for help desk tasks, including answering questions, troubleshooting problems, instructing customers on software or hardware functionality, and resolving printer issues.
• Troubleshoot and resolve hardware, software, and network problems affecting end users across district networks, the internet, mainframes, and PCs.
• Log requests in the established tracking system, monitor progress, and track problem resolution.
• Identify failure patterns, research bug fixes, and implement solutions.
• Work with vendors to resolve hardware and operating system issues.
• Answer, evaluate, and prioritize telephone, voicemail, email, and in-person assistance requests from users experiencing technology problems across a global company.
• Configure and install Windows workstations and Macintosh operating systems.
• Use software updates, drivers, knowledge bases, and FAQs to assist end users.
• Install, certify, and troubleshoot campus and remote-campus network cabling infrastructure, LAN equipment, and software.
• Train end users on operating systems and applications across various platforms.
• Demonstrate customer service skills, including actively listening to customers.

• Offers of employment are conditional upon passage of screening criteria applicable to the job.