Operations Team Lead – Input Management

• Provide disciplinary leadership and motivation for a team of Operations employees
• Manage and ensure compliance with Service-Level Agreements (SLAs)
• Drive strategic employee development
• Process incoming documents, data, and information across all intake channels
• Monitor and optimize document intake processes
• Collaborate with other specialist departments
• Identify and implement automation potential throughout the process chain
• Conduct outbound calls
• Provide first-level support in policy administration

• Successfully completed commercial training or an equivalent qualification
• Several years of professional experience in your trained occupation
• Initial leadership experience is an advantage
• Understanding of digital processes and technologies
• Strong customer and service orientation
• Excellent communication skills
• Enthusiasm for new technologies
• Confident user of standard IT systems and communication tools
• Team-oriented and solution-focused approach
• Very good written and spoken German

• Comprehensive onboarding within an experienced and highly skilled team
• An agile working environment with the freedom to actively help shape our digital insurance business
• Permanent employment
• Market-competitive compensation
• Flexible working hours to support a healthy work-life balance
• Flexible home office arrangements
• Office dogs of all shapes and sizes
• The opportunity to bring your own dog to the office