Customer Support Advisor – Employee Benefits

• Interact with customers as part of the support function
• Act as the first line of investigation for benefit- and policy-related queries
• Own issue resolution
• Liaise with insurers and providers on escalations
• Track recurring issues and maintain high-quality documentation
• Handle new business administration
• Set up new employer schemes
• Facilitate application processing between employers, employees, and insurance providers
• Update the CRM and internal systems
• Support scheme renewals
• Work with employers, insurance providers, and customer success teams to refine processes and improve customer experience
• Process policy changes, including joiners, leavers, dependents, cancellations, and amendments
• Coordinate policy event administration across internal teams and providers

• 2+ years of experience in operations/support within insurance, financial services, benefits administration, or HR
• Strong attention to detail
• Ability to manage multiple workstreams and handle complexity
• Clear written communication skills
• Ability to work independently
• Ability to work effectively in fast-paced environments
• Comfort with ambiguity and evolving processes
• Ability to work remotely while being based in Portugal
• Availability to travel to Dublin for induction, training, meetings, and quarterly visits

• Remote-first operating model
• Quarterly visits to Dublin for meetings and training
• Induction and new hire training in Dublin
• Opportunities for growth
• Permanent employment
• Full-time, 40 hours weekly