Senior Program Manager

• Manage the activity and performance of Venn programs for key clients
• Serve as the point of contact and liaison for clients, suppliers, and VMS partners
• Manage the provider placement process between suppliers and clients
• Communicate, support, and direct supplier activity
• Maintain and update VMS platforms
• Provide reporting and analytics according to Venn procedures and client statements of work
• Conduct business reviews with clients
• Service and further develop existing business accounts
• Seek continuous process improvement opportunities
• Provide strategic sales support and intelligence gathering
• Serve as liaison between clients and key suppliers
• Understand and document client needs and upcoming demand
• Manage the VMS process from requisition through credentialing, accounting, and ongoing performance
• Ensure workflow steps progress timely within the VMS
• Train and support VMS and Venn program users
• Review provider presentations for completeness and requirements fulfillment
• Manage changes to requirements, requisitions, schedules, and rules of engagement
• Ensure compliance with contracts and key performance indicators
• Work with VMS partners on capability effectiveness, support, and evolution
• Create monthly account activity overviews
• Ensure timely timekeeping approvals, invoice accuracy, approvals, and accounting processes
• Provide program utilization, process effectiveness, forecasting, issues, and opportunities reporting
• Meet with clients and suppliers to provide provider status updates and feedback
• Participate in executive team meetings and provide client program updates
• Develop and implement client program roadmaps and business plans with leadership
• Assist with RFP requests for new Venn business
• Serve as an escalation contact for internal and external issues
• Handle escalated customer concerns and direct them to appropriate parties
• Conduct supplier performance, utilization, upcoming-needs, and process-improvement reviews
• Conduct client activities and calls to encourage program adoption
• Maintain client accounts and provide top-tier customer service
• Communicate with current clients to identify new needs and grow accounts
• Assist in the ongoing evolution of the Venn organization
• Provide internal strategic sales support and intelligence gathering for sales targets, including RFP support
• Work on special projects or other assigned duties as needed

• Bachelor’s degree preferred
• 5+ years of account management experience
• 2+ years of experience with an MSP or large client
• Previous locum tenens experience preferred
• Healthcare sales experience preferred but not required
• Ability to create and implement client execution strategies
• Relationship and business development skills
• Ability to interact at all levels of the business
• Excellent communication, negotiation, and presentation skills
• Ability to prepare correspondence, proposals, contracts, price quotes, and bids
• Expert in managing and coordinating projects
• Attention to detail and strong organizational and multitasking skills
• Excellent interpersonal and public relations skills
• Knowledge of company products
• Industry knowledge preferred but not required
• Strong understanding of healthcare recruiting processes and strategies
• Strong user experience with Excel, Word, PowerPoint, and VMS platforms
• Ability to speak, read, and write and use a telephone and computer
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
• Paid parental leave
• Company sponsored 401k plan with company matching
• PTO accruing at 15 days/year for the first year and increasing with tenure
• Remote/work from home job opportunities