Senior Product Manager

• Shape the Reachdesk Platform and turn complex customer and business problems into software products with measurable impact
• Identify and deeply understand problems to solve, leading initiatives through discovery, delivery, launch, adoption, and continuous improvement
• Set product direction and priorities using company goals, stakeholder needs, customer insight, market context, data, and technical considerations
• Define problems and user experiences before solutions by creating clear stories, journeys, and shared context
• Partner with Engineering to manage scope, make pragmatic trade-offs, and deliver valuable solutions at pace
• Balance customer and business needs, commercial impact, user experience, and technical considerations in product decisions
• Develop product opportunities with external technology partners, shape integrations, align roadmaps, and navigate product and commercial considerations
• Orchestrate launches and adoption across Sales, Marketing, Customer Success, Services, Logistics, Finance, Legal, and other teams
• Communicate product decisions, progress, risks, changes, and results clearly across Reachdesk
• Report to the Chief Product Officer

• Strong track record of owning B2B SaaS products end-to-end, from identifying the right problems through delivery, adoption, and measurable customer and business outcomes
• Strong problem-solving ability, including getting to the root of complex problems, bringing structure to ambiguity, and using evidence and judgement to determine the right path forward
• Independence and initiative, seeking out customers, stakeholders, data, and context rather than waiting for direction
• Strong business and commercial awareness
• Technical fluency sufficient to work effectively with Engineering, understand systems, integrations, and constraints, and contribute to solution and scope decisions
• Exceptional communication skills across customers, engineers, leadership, and teams throughout the business
• Ability to operate externally and internally, build relationships with technology partners, uncover shared opportunities, influence without authority, and navigate product, technical, and commercial conversations
• Strong product and user experience sensibility

• Competitive salary with generous stock options
• Private medical insurance options, including dental, optical and mental health support, with fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people