Senior Product Owner

• Manage the support team’s day-to-day operations by setting priorities and assigning requests
• Serve as the point of contact between internal/external stakeholders and the technical team for support-related matters
• Monitor SLAs, identify bottlenecks, and propose improvements to the support process
• Resolve platform-related issues, make decisions, and manage trade-offs to uphold business commitments
• Collaborate with Product and Development teams to escalate complex issues
• Represent the support team to stakeholders and clients
• Contribute to the ongoing understanding of agile best practices and emerging technology opportunities

• Previous experience managing support teams
• Experience with the Adobe Commerce platform, including hands-on knowledge of its use, features, and limitations
• Experience with agile methodologies
• Intermediate to advanced English proficiency
• Professional Scrum Master (PSM) certification

• Growth opportunities
• Values-driven culture
• International career opportunities
• Opportunity to shape the future of experiences
• Environment that supports continuous learning
• Culture that encourages creativity, diversity, and autonomy
• Global, borderless model enabling integrated and seamless collaboration
• Inclusive environment with support for professional growth and development
• Accommodations during the selection process, when needed