Customer Success Engineer

• Partner with Customer Success Managers to support onboarding, implementations, and ongoing technical success
• Translate customer business requirements into scalable technical solutions within Salesforce and related systems
• Guide customers on configuration, automation, and system design best practices
• Identify technical risks and proactively drive resolution
• Configure and optimize Salesforce objects, fields, flows, validations, and automations
• Design and support integrations between Salesforce and third-party systems using APIs, middleware, and data synchronization
• Troubleshoot technical issues related to data integrity, performance, and system behavior
• Maintain solution designs, configurations, and integration diagrams
• Liaise between customers and Product, Engineering, and Support teams
• Provide Product feedback on customer use cases, technical gaps, and enhancement opportunities
• Support pre-renewal and expansion efforts by validating technical feasibility and scalability
• Help customers achieve success metrics and ROI through technical enablement
• Participate in Executive Business Reviews with technical insights and roadmap alignment
• Identify opportunities for automation, optimization, and technical expansion

• Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required
• Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role
• Salesforce.com knowledge required
• Active Administrator credential required
• Advanced Admin, Platform App Builder, or Developer preferred
• Ability to manage multiple customers' task prioritization
• Excellent communication, interpersonal, email and organizational skills
• Attention to detail
• Time management with respect to managing multiple projects at once
• Ability to provide technical solutions for medium to high complexity projects
• Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
• Positive and inquisitive attitude
• Desire to work in an early-stage technology environment

• 100% remote work
• Open and relatively flat organization
• Collaborative culture emphasizing sharing ideas and information
• Inclusive workplace committed to diversity
• Equal opportunity employment