Customer Success Associate

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention
• Coordinate follow-up tasks and monitor client progress
• Generate daily reports
• Maintain up-to-date knowledge of customer needs and requirements
• Correspond with clients and office staff via texts, emails, and calls
• Address client queries within strict deadlines
• Create slide decks, documents, and spreadsheets as needed
• Learn new software for audit and analytical purposes
• Extract information from clients' databases
• Create management reports
• Work additional hours when required
• Complete assigned work according to deadlines

• Outstanding communication skills in spoken and written English
• Prior experience communicating with clients, foreign or local
• Fundamental computer literacy
• Knowledge of Skype, Zoom, and Google Docs/Spreadsheets applications
• Experience in complaint management
• Prior experience in customer service or a similar field
• Ability to work 8 hours a day during specified night shifts aligned with US clients
• Commitment to completing work according to deadlines
• Full-time commitment
• Must be a permanent citizen of Sri Lanka residing in Sri Lanka, or have a valid work permit to work in Sri Lanka
• Personal computer capable of handling work tasks
• Willingness to install and use tools such as Zoom, Skype, and Slack
• Quiet, dedicated workspace for an 8-hour shift
• Stable, high-speed internet
• Secondary internet source for power outages
• Acceptance of proposed gross salary of 90,000 LKR per month during six-month probation

• WFH - Work from the comfort of your own home
• EPF/ETF enrollment as per Sri Lankan labor law
• Probation confirmation increment after 06 months (conditions apply)
• Paid Leave
• Selected Professional Training & Certification programs
• Annual Rewards based on performance and role (conditions apply)
• Exposure to international clients
• Opportunities for growth and knowledge in the marketing field