Operations Coordinator

• Audit, map, and streamline existing workflows
• Build systemized Standard Operating Procedures (SOPs)
• Implement advanced AI, specifically Claude, to optimize daily administrative tasks
• Own and resolve internal bottlenecks involving onboarding, timekeeping, invoicing, and payroll
• Improve cross-team collaboration for 12+ remote professionals
• Design tier-1 executive dashboards
• Prevent operational bottlenecks before they affect delivery
• Configure secure Google Drive matter segregation
• Organize a template repository for AI integration
• Manage customer-facing dashboards for visibility into open matters
• Ensure seamless client onboarding
• Assist leadership with marketing logistics and brand kit implementation using Claude Design for new subscription service packaging
• Take direction from executive leadership and help transition operations to end-to-end ownership

• Full-time, 100% dedicated commitment required
• Based in LATAM, the Philippines, or South Africa
• C1 English level required; strictly English throughout the shift
• Advanced experience using Claude, including structured prompting, problem-solving, and Claude Design/App Creation
• Deep fluency in Google Workspace (Docs, Sheets, Drive, Meet)
• High technical autonomy to troubleshoot independently via AI tools
• Ability to document processes, build SOPs, optimize inefficient tasks, and eliminate redundancy
• High level of ownership and ability to anticipate needs without micromanagement
• Exceptional verbal and written English skills
• Absolute discretion when handling sensitive legal/financial data
• Comfort working in a lean, fully virtual, fast-paced professional services environment serving high-growth startups
• Monday to Friday availability, 8:00am to 5:00pm flexible EST, with a minimum 4-hour daily overlap
• Must be exclusively dedicated to this role; no dual employment
• Resume and audio recording must be submitted in English

• Fully remote work
• Flexible schedule
• Opportunity to scale with the company and transition into owning end-to-end operations
• Work with an innovative, fully virtual professional services firm