Veterinary Care Coordinator

• Serve as the dedicated remote front desk and care coordinator for one U.S. veterinary clinic
• Answer and initiate calls, texts, chats, and emails from pet parents
• Book, reschedule, and confirm veterinary visits
• Triage inquiries and explain services and next steps to pet parents
• Coordinate follow-ups
• Build estimates in partnership with the veterinary team
• Maintain medical records, notes, and workflows
• Act as a long-term extension of the veterinary clinic's team

• At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care
• Clinic names and employment dates shown in your CV work history
• Experience handling appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital
• Fluent, professional English is essential
• Prior phone-based roles serving English-speaking clients
• Hands-on experience with veterinary practice management software
• Ability to name the systems used and describe day-to-day work in them
• Experience with VoIP tools is a plus
• Experience coordinating with veterinarians and clinic teams
• Fibre or fixed internet of at least 25 Mbps
• Backup power that supports working through load shedding, such as an inverter, UPS, or generator
• Quiet dedicated space for taking calls
• Ability to work the assigned fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday
• Availability for permanent, long-term work

• 15 days off per calendar year
• Off on 7 American public holidays
• 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance
• No commute
• No weekend-work
• No overtime
• No rotating shifts
• 13th month of paycheck as a performance bonus every 12 months