Onboarding Project Coordinator

• Set up and test retailer connections in SPS Commerce, including EDI 850 purchase orders, 856 ASNs, 810 invoices, 846 inventory, and 855/860 documents
• Manage trading partner requirements and retailer routing guides to ensure compliance
• Monitor SPS Commerce for failed or rejected transactions and resolve missing SCAC/BOL information, ASN errors, and duplicate purchase orders
• Identify and resolve transaction issues before retailer chargebacks occur
• Coordinate GS1-128/UCC-128 compliance label and packing list testing with Operations
• Research retailer chargebacks and prepare root-cause and credit analyses for Client Services and Finance
• Track SPS support tickets and maintain retailer connection statuses in project trackers
• Maintain onboarding checklists and project trackers for new clients and sites, including Houston
• Schedule kickoff, integration, and go-live calls
• Document meeting notes, publish action items, and follow up with responsible team members
• Collect client setup information, including item masters, SKU and kit configurations, forecasts, carrier accounts, ship-to details, and location IDs
• Execute bulk order updates and data corrections in the Logistics Portal under the Onboarding Project Manager's direction
• Prepare onboarding handoff documentation for Account Managers
• Use Claude and Qlik data to analyze purchase order, ASN, and order exports
• Identify and summarize recurring transaction errors and operational patterns
• Develop and maintain reusable AI prompts, skills, and templates
• Use operational data and AI tools to improve reporting accuracy and streamline recurring tasks
• Create job aids and SOPs for routine SPS Commerce processes
• Develop documentation enabling Account Managers to resolve common SPS questions
• Maintain onboarding resources, process templates, and operational documentation
• Improve recurring onboarding and EDI workflows through reusable resources and automation
• Collaborate with the Onboarding Project Manager, Client Services, Operations, and Finance

• 2+ years of hands-on SPS Commerce Fulfillment experience within a 3PL, brand, or retailer environment, including end-to-end onboarding of new trading partners
• Experience with EDI 850, 855, 856, 810, and 846 documents, retailer routing guides, and compliance requirements
• Familiarity with retailer requirements for Target, Costco, TJX, UNFI, and department stores
• Experience troubleshooting ASN and invoice rejections and documenting retailer chargeback disputes
• Practical daily experience using Claude, ChatGPT, or similar AI tools to analyze data exports, draft client communications, and develop reusable prompts or templates
• Experience coordinating projects, maintaining trackers, documenting meeting notes, and following up on action items
• Strong working knowledge of SPS Commerce Fulfillment, retailer EDI integrations, and transaction monitoring
• Ability to configure and test trading partner connections and troubleshoot EDI transaction errors
• Understanding of retailer routing guides, compliance requirements, and chargeback documentation
• Strong Microsoft Excel skills, including lookups, pivot tables, and cleaning large order and purchase order exports
• Ability to analyze operational data and identify recurring transaction errors
• Ability to use AI tools to create reusable prompts, templates, and operational resources
• Strong organizational skills for maintaining onboarding checklists, project trackers, and client documentation
• Ability to coordinate meetings, track action items, and follow up with stakeholders
• Ability to document operational processes through clear SOPs and job aids
• Strong attention to detail
• Ability to work reliably during Eastern Time business hours
• Resume must be submitted in English and PDF format
• Must be available to work 9:00 AM–5:00 PM EST