Customer Service Representative

• Answer the phone
• Schedule appointments
• Correspond with patients via phone, text message, and email
• Answer treatment-related questions
• Ensure all appointment openings have been filled
• Ensure all metrics are achieved on a daily, weekly, and monthly basis
• Serve as the first point of contact for patients
• Manage patient records while maintaining confidentiality and professionalism
• Educate patients about services and treatment options
• Work closely with the orthodontic team to provide a smooth and welcoming patient experience

• Minimum of 2 years call center experience
• Be fluent in English with no accent
• Be pleasant-sounding and easy to understand on the phone
• Have a high proficiency in reading and writing in English
• Be able to type quickly and accurately (50 wpm or greater)
• Be able to work at consistently high-levels without mistakes
• Have a good grasp of computers and technology
• Sales experience would be helpful
• Please elaborate if you have any previous experience with orthodontics, braces, or Invisalign