Collections Associate

• Own and manage a portfolio of high-value, complex customer accounts and drive end-to-end collections activity
• Engage customers via phone, email, and video calls to resolve overdue balances and disputes
• Partner with Sales, Customer Success, Legal, and Deal Desk on billing and contractual issues
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders
• Maintain collections forecasts, aging reports, and cash application records
• Identify process improvements to reduce Days Sales Outstanding and bad debt exposure
• Use Oracle and Tesorio or comparable platforms to manage workflows, track account status, and report portfolio health
• Support month-end and quarter-end accounts receivable close processes

• Minimum 3–4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries
• Demonstrated history of engaging at a senior sales management level to resolve account issues
• Strong verbal and written communication skills
• Ability to negotiate confidently and professionally
• Proven ability to manage a complex, high-value portfolio independently
• Detail-oriented with strong organizational and time-management skills

• Two company-wide paid wellness days off each year
• Paid birthday day off
• 40 hours of paid volunteer time off annually
• Free, confidential, 24/7/365 Employee Assistance Program counseling and resources
• Business travel protection through Zurich Travel Assist
• Monetary referral bonuses for successful employee referrals
• Comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection, tailored to the primary work location