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Field Service Engineer

About the role

• Ensure optimal customer satisfaction with Landa's Nanographic Printing presses
• Provide first-class technical support to Landa's growing customer base
• Strengthen customer relationships
• Transfer technical knowledge to press operators to resolve on-site technical issues
• Escalate complex issues to Landa’s worldwide teams
• Apply technical knowledge of press systems to maximize press production and productivity

• 2+ years of experience in product support in the graphic arts industry for digital printers or offset presses
• Experience in inkjet systems
• End-to-end, highly-skilled technical capabilities
• Strong troubleshooting skills
• Valid driving license
• Availability to work flexible hours
• Ability to travel 60%-70% of the time to customers' sites, including overnight trips
• Ability to work under remote supervision and perform well under pressure
• Excellent interpersonal skills
• "Can do" approach using established technical policies and procedures
• Excellent self-learning capabilities
• Self-motivated and able to work in a dynamic workplace
• Clear and effective English communication skills

• Flexible hours
• Travel to customers' sites, including overnight trips
• Technical knowledge transfer and ongoing learning opportunities
• Remote supervision
• Work with global customers and colleagues