Senior Solution Delivery Manager

• Lead the regional Pre-Sales, Customer Onboarding and Technical Account Management teams across APAC
• Combine technical expertise, customer leadership and people management to ensure successful adoption, implementation and growth of Trustonic solutions
• Work with Sales, Product, Engineering and Delivery teams to shape regional strategy and lead complex customer engagements
• Improve ways of working and ensure a consistent, high-quality customer experience
• Serve as a trusted technical advisor on the Trustonic Platform, device locking, OEM integration and secure technologies
• Lead, coach and develop regional teams
• Set and track team objectives aligned to customer success and business goals
• Build a high-performance culture through 1:1s, feedback, coaching and development
• Develop scalable operating models, playbooks and best practices across Pre-Sales, Delivery and TAM
• Identify and remove operational bottlenecks
• Monitor customer health, adoption, KPIs and account risks, reporting to the VP Global Solutions Delivery
• Identify and develop tools to improve internal processes and customer engagement
• Lead technical engagement for strategic and complex opportunities alongside Sales leadership
• Own regional qualification criteria and prioritisation for Pre-Sales engagements
• Adapt global strategies to the APAC market with Product, Marketing and the Pre-Sales Centre of Excellence
• Lead technical discovery with strategic customers
• Represent Trustonic at industry conferences, technical forums and customer events
• Use customer and market insight to identify competitive risks, technical blockers and roadmap opportunities
• Advise customers across Trustonic services and solutions
• Support complex customer onboarding and implementation programmes
• Build relationships with strategic customers and understand their technology strategies and business objectives
• Oversee customer engagement from Pre-Sales and onboarding through adoption, growth and technical support
• Manage and coordinate technical escalations with Commercial, Product, Engineering and Delivery teams
• Keep the regional team updated on Telecoms Platform product updates, best practices and training
• Reduce time-to-revenue by improving qualification, handovers, onboarding and delivery processes
• Travel approximately 25–40% for customer meetings, trade shows and company events globally

• Experience leading Pre-Sales, Solutions Delivery, Customer Onboarding, Technical Account Management or similar technical customer-facing teams
• Strong experience managing and developing technical teams
• Proven experience working with strategic enterprise customers and complex customer relationships
• Experience planning and delivering multiple complex customer rollouts, often with limited resources
• Experience working in a SaaS and/or System Integration environment
• Strong experience with API integrations and technical solution delivery
• Experience working with secure systems and technologies, ideally including device locking
• Experience with OEM integration, software update management and device security
• Experience working within the smartphone, telecoms or wider mobile ecosystem would be highly desirable
• Strong technical and commercial understanding of customer solution delivery
• Excellent stakeholder management and communication skills, with the ability to simplify complex technical concepts
• Strong influencing, negotiation and mediation skills
• Ability to motivate and drive progress across teams without direct authority
• Strong problem-solving skills and a practical, creative approach
• Excellent organisational and time-management skills, with the ability to manage multiple priorities
• Experience with project management tools such as Wrike and customer platforms such as Zendesk would be beneficial
• An understanding of AI and Agentic AI and their potential application in a technical/customer environment
• Fluent English, both written and spoken
• Experience working across APAC markets, particularly India, Pakistan, Malaysia, Philippines or Indonesia would be great
• Experience in the telecoms industry or smartphone ecosystem would be great
• Experience with device locking technologies and OEM environments would be great
• Undergraduate degree or equivalent level of skill, experience and knowledge
• Experience and knowledge in Computer Science and Information & Technology

• Competitive compensation
• Bonus scheme to share in our success
• Private medical insurance for you from day one
• Remote working arrangements to support your lifestyle
• An open holiday policy with no upper limit—take the time you need, when you need it
• Support for volunteering and causes that matter to you
• Opportunities for professional development and career progression
• Exposure and interaction with global teams
• A commitment to diversity, equity, and inclusion
• A collaborative environment where your voice is valued and your wellbeing is prioritised
• The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives