Deployment Specialist

• Lead implementation for new pilot clients by configuring agents, workflows, and automations for each client's use case
• Act as the primary point of contact during the pilot period
• Build trust and drive pilots toward successful paid conversion
• Monitor client usage and agent performance to identify issues proactively
• Troubleshoot and resolve configuration issues, workflow failures, and agent behavior problems
• Explain technical issues and resolutions clearly to clients
• Document recurring issues and configuration patterns to improve onboarding and product setup
• Partner with product and engineering teams to escalate and report bugs, edge cases, and feature gaps
• Own the 30-day pilot-to-paid conversion process
• Provide technical implementation and customer support to ensure successful adoption and measurable client value

• 5+ years of experience in implementation, onboarding, or technical customer success/support roles
• Excellent written and spoken English
• Comfort working with workflow/automation tools, including building or configuring automations, integrations, or no-code/low-code workflows
• Strong troubleshooting instincts and ability to identify root causes
• Background in Customer Success, Technical Support, Solutions/Implementation, or a related technology role
• Detail-oriented and organized, with ability to own multiple client accounts simultaneously
• Experience with workflow automation tools such as n8n and Zapier
• Must have own equipment, including a laptop and stable internet connection
• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field is advantageous or nice to have
• Experience in QA, testing, or bug-hunting is advantageous or nice to have
• Experience with AI agent platforms, chatbot/voice agent configuration, or similar tools is advantageous or nice to have
• Prior experience working with U.S.-based clients or teams is advantageous or nice to have

• Work-from-home arrangement