Fullstack Software Engineer – Automated Resolution

• Design and ship LLM-powered agents that understand member requests, reason over contracts, claims, and history, and take actions on members’ behalf
• Build tools, retrieval, and context pipelines for AI agents
• Enable interoperability between AI agents, including conversation handoffs, context sharing, and capability calls
• Bring automated resolution to new channels, beginning with AI phone support and real-time voice conversations
• Build datasets, automated evaluations, and quality monitoring
• Measure and improve resolution rate, answer quality, and member satisfaction in production
• Iterate on prompts, models, and architecture
• Collaborate with care experts and product teams to identify topics AI can fully resolve
• Influence product direction, mentor engineers, and lead technical initiatives
• Build infrastructure, interfaces, and applications serving members, health professionals, and internal users

• 5+ years building scalable software systems
• Strong backend experience; Python is a plus
• Hands-on experience building products with LLMs, including agents, tool calling, RAG, prompt engineering, and evaluation, ideally shipped to production
• Ability to measure AI system quality and improve it
• Interest in healthcare technology
• Understanding that insurance relates to access to care
• Curiosity and high potential
• Must be legally eligible to work in France, Belgium, or Spain
• Must be currently based in, or willing to relocate to, France, Spain, or Belgium
• React, Python/Flask, and PostgreSQL are the engineering stack; familiarity is not required if willing to learn

• Stimulating environment and perks designed to support employee happiness and efficiency
• Remote work flexibility
• In-person collaboration opportunities
• Innovative working method and strong culture
• Daily deployments and distributed ownership
• Product interaction and opportunities for ownership
• Mentorship and professional growth opportunities