Solutions Engineer

• Serve as the main technical expert supporting the enterprise sales team
• Ensure enterprise customers are integrated and onboarded smoothly and quickly
• Articulate technology and product knowledge to business and technical owners
• Drive and manage the Proof of Concept and evaluation stage of the sales process with Sales
• Act as technical advisor during the sales process
• Lead Sales projects for Proofs of Concept
• Coordinate with Support, Routing, Engineering, and Product Management teams
• Serve as the primary technical client contact during the pre-sales phase
• Develop and deliver technical presentations covering Mitto infrastructure and security
• Convey customer requirements to Product Management
• Lead technical onboarding of new enterprise customers

• Bachelor’s degree
• Fluency in English and Italian
• Strong analytical thinking and problem-solving skills
• Ability to juggle priorities and stay organized in a fast-paced environment
• Sense of ownership, positive attitude, and motivation to drive results
• Collaborative, customer-focused approach
• Ability to translate technical concepts into clear, everyday language
• Strong attention to detail
• Confidence using MS Office tools
• 2-3 years experience in a mid or high-level customer-facing role
• Working understanding of basic technical concepts of REST API, Java, PHP, Ruby, C#, or Python
• Familiarity with Salesforce and Kibana is advantageous
• Telecom and messaging experience, including CPaaS, SMS, Voice, Telecom Data, or Carrier ecosystem

• Full flexibility in where, when, and how you work
• Remote-first culture
• Generous time off
• Flexible hours
• Lots of autonomy
• From 25 days of paid time off
• "New Baby" gifts
• Collaborative environment
• Opportunities to work with leading SaaS platforms and enterprise brands
• Fast-growing, international environment focused on innovation and collaboration