Working Student, Customer Care (all genders)

• Handle customer inquiries in writing and communicate professionally with a solution-oriented approach
• Process customer tickets in Salesforce as part of Level 1 Support
• Answer questions about parking sessions, payments, and contractual penalties
• Gradually transition into Level 2 Support, handling appeals, changes of vehicle ownership, installment payments, and data requests from public authorities
• Analyze parking data, weigh the relevant arguments, and find fair solutions
• Challenge existing processes and develop your own suggestions for improvement
• Support Team Lead Änne with a variety of projects and take on smaller project-related tasks
• Work closely with the Customer Care and Customer Success teams

• You are pursuing a relevant degree and will remain enrolled for at least one more year
• Previous experience in Customer Care is preferred but not required
• Friendly, confident, and solution-oriented communication, even in stressful or emotionally charged situations
• Strong initiative and a proactive approach to seeking feedback
• German at C2 level
• English at B2 level is preferred
• Based in Germany
• Currently enrolled at a German university

• Genuine ownership, a high degree of trust, and plenty of freedom to grow from day one
• Monthly meal allowance
• Legendary team events and Spirit Days
• EGYM Wellpass or Urban Sports Club membership with nationwide access to more than 1,000 sports and wellness facilities
• Regular feedback and support for your professional development
• AI-powered workflows for better insights, faster solutions, and fewer repetitive tasks