Network Engineer

• Provide issue escalation support for NOC teams and Associate Network Engineers during critical incidents and problem management activities
• Perform fault isolation, troubleshooting, and resolution support for critical customer service interruptions
• Gather information, diagnose network issues, drive issues to resolution, and identify root causes
• Escalate unresolved issues to Tier 3 Principal Network Engineers
• Complete service requests, network implementations, migrations, and change management engineering activities
• Identify opportunities for Continual Service Improvement to improve security, efficiency, cost, and performance
• Document customer issues, communications, resolution steps, and status in ServiceNow
• Lead resolution of highly complex issues escalated by the Network Engineering team
• Proactively identify problems before they occur
• Follow and document change management, escalation, notification, ticket documentation, and customer issue resolution processes
• Mentor NOC teams, Associate Network Engineers, and peers
• Provide on-call support for Tier 2 technical issues

• 5+ years’ experience working in a technical environment as a Network Engineer
• Highly advanced technical experience in network design, route distribution, firewall configuration, and data center infrastructure across complex enterprise customer networks
• Demonstrated aptitude as a network engineer in a Managed Services environment
• CCNP or equivalent certification required
• Multiple CCNP or equivalent experience preferred
• Ability to execute multiple technical tasks simultaneously
• Ability to resolve complex technical problems independently and collaboratively
• Ability to educate, train, and mentor others on network technologies
• Strong written, verbal, and presentation communication skills
• Ability to follow, document, and author standard processes and procedures
• Ability to work assigned shift and on-call rotation
• Deep understanding of the ITIL operational framework through ITIL v4 Foundation certification or equivalent industry experience
• Undergraduate degree in a related field preferred

• On-call support and assigned on-call rotation
• Opportunities to advance technical expertise through collaboration with Engineers and Architects and pursuit of technical certifications
• Mentoring and professional development opportunities