Client Service Analyst, Livechat, Turkish Required

• Assist clients with inquiries via live chat or email
• Ensure an efficient and excellent customer service experience
• Maintain knowledge of the company’s platform, products, and general market conditions
• Manage and follow up on current and prospective clients’ inquiries and complaints
• Translate customer needs into constructive feedback and suitable solutions for management
• Ensure smooth frontline operations and promptly flag discrepancies or situational risks to management
• Continuously improve team performance, work efficiency, and overall processes

• Bachelor degree in finance, economics, mathematics, or a related field is described as ideal
• Minimum diploma in business administration or business management
• Keen and sharp eye for numbers, statistics, and numerical analysis
• Preferably 2–4 years of customer service experience
• Training or experience in frontline operations, including Livechat and Email
• Experience in financial institutions or fintech is advantageous
• Proficient in English and Turkish for communication and writing
• Passion for developing knowledge and a long-term career in fintech/crypto trading firms
• Ability to work as a team player; committed and self-driven
• Ability to perform 5 days of shift work, including weekends and public holidays, on 8am–5pm, 4pm–1am, or 12am–9am shifts
• Turkish reading and typing is mandatory

• Study Growth Fund supporting professional development and continuous learning
• Regular team-building activities, workshops, and internal events
• Collaboration with a diverse, international team
• Career advancement opportunities within a rapidly expanding global company
• Internal mobility and internal job opportunities to support career development