Director, Supplier Relations – APAC

• Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC
• Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers
• Execute supply strategy and manage regional vendor and carrier partnerships
• Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies
• Monitor supplier performance, route latency, delivery success rates, and margins to optimize traffic allocation
• Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations
• Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations
• Travel approximately 20% to 25% regionally for supplier engagements and internal team alignment

• Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics
• Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization
• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa)
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging)

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Support for employee volunteering and donation efforts