Customer Experience Specialist – Customer Success

• Drive customer adoption across the Meraki platform and improve end-user experience
• Build and execute concurrent high-touch customer adoption strategies
• Set tangible metrics to track progress and demonstrate value across a moderately sized portfolio
• Apply the Customer Success Adoption Motion, customer use cases, and Cisco CX services portfolio for customers and partners
• Identify, engage, and build rapport with customers' primary stakeholders
• Collaborate across internal teams to deliver aligned, end-to-end solutions
• Focus on success planning and customer enablement
• Understand the CSS role scope and proactively deflect out-of-scope activities

• Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent relevant certification expected
• Business Intelligence/analytics experience is a plus
• Understanding of Cisco Meraki products, key features, updates, primary use cases, and simple technical concepts
• Ability to understand customer businesses and industries and execute technical adoption plans
• Demonstrated ability to build trust with customers and partners and engage primary stakeholders
• Capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR
• Ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco

• Affirmative Action and Equal Opportunity Employer
• Diverse and inclusive workplace
• Opportunities to grow and build on a global scale