Senior Platform Architect – ITOM

• Interface with end-users, IT teams, and key stakeholders to gather systems requirements for ITOM
• Guide customers in understanding technical solutions for business requirements
• Lead, coach, and mentor Software Engineers
• Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards
• Customize ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Implement Flow Designer, Business Rules, scripting, integrations, and logic
• Configure REST/SOAP integrations between ServiceNow and other applications
• Mentor project crew members through peer reviews and technical guidance
• Reflect impact assessment rules in service maps and validate them with technical SMEs and stakeholders
• Participate in user acceptance testing for maps, impact rules, and event management work
• Promote update sets and data across applicable ServiceNow environments
• Remediate production incidents related to the scope
• Align with the existing ServiceNow technical lead for map/event work and maintain consistent shared patterns
• Maintain operational documentation and SOPs

• 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM
• Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud
• Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations
• Data Extraction Technologies such as JDBC, ODBC, or ETL integrations
• Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Experience in strategic planning, resource allocation, production methods, and coordination of people and resources
• Ability to create technical design documents and user documentation
• Ability to adapt quickly in a fast-paced environment
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience
• Willingness and ability to continue education within the ServiceNow platform and complete ServiceNow competency certifications and module accreditations
• Preferred certifications: ITIL Foundation, ServiceNow CSA and CAD

• Official ServiceNow training to support achieving multiple certifications
• Guidance and support on projects and expectations for success
• Diverse and inclusive workplace
• Equal opportunity and affirmative action employer
• Disability accommodation support