Product Support Specialist

• Support customers through end-to-end engagement, including onboarding, account setup, debugging issues, and feature and integration discovery
• Investigate and resolve inbound customer issues reported through email, Slack, Twitter, and Reddit
• Partner with engineering to document and reproduce bugs
• Surface trends and insights from customer feedback to inform product choices
• Lead strategic projects improving support experience, internal knowledge sharing, and product operations
• Deliver high-touch Enterprise support at scale, navigating complex account needs with Customer Success and Sales
• Contribute to technical documentation and engage the technical customer community via social channels

• Passion about technology, quality, and Linear’s mission
• Excellent communication and customer service skills and experience working with a technical or engineering user base
• Ability to adapt communication approach to non-technical users
• Experience troubleshooting technical issues, including APIs and integration setups
• Ability to reproduce bugs with Linear and integrations in various environments, including different browsers, Windows, Mac, and Mobile
• Familiarity with SQL, Javascript, APIs, and GitHub is a plus
• Curiosity to learn more about SQL, Javascript, APIs, and GitHub is desirable
• Currently based in Australia or Singapore

• Competitive salary and equity
• Employee-friendly equity terms including early exercise in the US and extended exercise windows
• Daily meal and coffee stipend on every workday
• Paid co-working space or desk
• Health coverage (based on country requirements)
• 5 weeks paid vacation, plus local statutory holidays
• 4 months paid parental leave
• Paid month off after 4 years & every 2 years thereafter
• Regular team events and off-sites
• Remote-first with no required commute