Field Service Engineer – Electron Microscopy

• Perform field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solve a broad range of hardware and/or software problems of varying scope and complexity
• Coordinate own work schedule with direct colleagues, service operations and management
• Train customers in the use of instruments to ensure safe and effective operations
• Provide proactive and responsive technical telephone and email support
• Produce timely and accurate service and expense reports
• Assure the highest level of customer experience to achieve satisfaction and loyalty
• Provide sales leads to the account manager
• Provide feedback to support teams to correct system documentation and update procedures
• Travel up to 30% of the time to customer sites, primarily within Ireland

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
• Analytical troubleshooting and problem-solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent communication skills in English, verbal and written
• Independent, service-minded individual able to converse with customers at all academic levels
• Highly organised, self-sufficient and motivated; adept at administration
• Knowledge of Electron Microscopes is an advantage
• Clean driving licence required
• Some degree of PPE required, including safety glasses, gowning, gloves, lab coat, ear plugs, etc.

• Travel up to 30% of the time, primarily to customer sites within Ireland
• Opportunities to support colleagues within the UK and Europe
• Opportunity for professional and personal growth
• International work environment