Customer Project Manager

• Manage customer projects from contract handover through delivery, installation, commissioning, acceptance, and closure
• Ensure delivery within agreed scope, timeline, budget, and quality expectations
• Review sales inputs, contracts, customer requirements, technical specifications, and project assumptions
• Identify gaps, dependencies, risks, and escalation topics early
• Coordinate customers and internal stakeholders across Sales, Engineering, Supply Chain, Logistics, Service, and external partners
• Provide practical technical guidance on recycling project execution, site readiness, installation requirements, plant layout, and complex project topics
• Monitor project progress, payment milestones, budget status, cost deviations, and post-cost calculations
• Ensure timely follow-up and escalation where needed
• Maintain project documentation, closure reporting, and handover to Service
• Capture lessons learned and drive continuous improvement in project execution, customer experience, and internal ways of working
• Act as the trusted owner of the customer journey and support high customer satisfaction with minimal escalations

• Native fluency in Italian
• Strong professional proficiency in English
• Based in Italy, preferably within reasonable access to a major airport
• Willingness to travel approximately 50%, including domestic and occasional international travel
• Experience in project management, industrial project coordination, technical customer support, field service, plant operations, recycling, machinery, or another relevant industrial environment
• Ability to read and interpret technical drawings and understand technical project documentation
• Ability to work with ERP, CRM, project management software, and standard reporting tools
• Degree in a technical or engineering field such as Mechanical Engineering, Electrical Engineering, Industrial Engineering, Environmental Process Engineering, Recycling Engineering, Process Engineering, or a related discipline; equivalent relevant professional experience may also be considered
• Ability to plan, coordinate, follow up, and escalate project activities
• Customer orientation and ability to manage expectations clearly
• Ability to work effectively across Sales, Engineering, Supply Chain, Logistics, Service, plant builders, partners, and customers in a matrix environment
• Clear communication, adaptability, disciplined follow-up, and constructive risk escalation
• Understanding of technical project requirements, drawings, installation logic, and site preparation

• Remote work available
• Equal opportunity and inclusive workplace
• Diverse and inclusive environment