Product Manager, Wallet Experience

• Define and ship the wallet dashboard, WhatsApp conversational flows, and multi-surface journey between them
• Ensure the account, card, and rewards function as one unified product
• Simplify stablecoin-backed, non-custodial infrastructure into an intuitive banking-like experience
• Define what users see for every state their money can be in
• Shape the funding and withdrawal experience from onboarding to confirmation
• Set the roadmap, strategy, and priorities for the pod
• Work closely with engineering and design to foster delivery excellence
• Talk to users weekly and run user research
• Convert support and operations insights into product decisions
• Form hypotheses, run experiments across WhatsApp and the dashboard, measure results, and ship what works
• Identify opportunities across operations, compliance, marketing, and other Félix products and drive them to delivery
• Align leadership, engineering, fraud, compliance, operations, and marketing to drive progress without formal authority

• 6+ years of product management (or adjacent experience as a hands-on builder)
• Extreme ownership and comfort in a fast-paced, ambiguous environment
• Proven experience simplifying complex products into clear, intuitive user experiences, ideally within fintech, digital wallets, neobanks, or consumer financial products
• Track record of owning acquisition, activation, or retention funnels and core metrics including NPS, retention, and conversion
• Concrete examples of product changes that moved the needle
• Hands-on experience running user research directly
• Exceptional ability to align and orchestrate multi-disciplinary teams toward a single outcome
• Strong understanding of APIs, data flows, and architecture
• Ability to run simple SQL queries and leverage data to make informed, prioritized decisions
• Excellent written and verbal communication skills in English and Spanish
• Equivalent competencies in the stated requirements will also be considered
• Experience with digital wallets, crypto/blockchain, smart contracts, or card issuing/processing is nice to have
• Hands-on experience building conversational, chat-based, or messaging-first consumer products is nice to have
• Experience designing complex onboarding or multi-surface journeys in consumer fintech is nice to have

• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid set up
• Empowering opportunities for growth in a dynamic entrepreneurial environment