Manager, SMB Sales

• Lead and coach a team of Client Advisors in high-velocity, consultative SMB sales
• Coach discovery, qualification, portfolio selling, deal management, and commitment-seeking
• Review live and recorded calls and active opportunities; provide actionable feedback and run role-plays
• Recruit and interview Client Advisors for consultative potential and sales experience
• Own and continuously refine the inbound Client Advisor playbook using call audits and conversion data
• Manage performance through corrective actions, timelines, and conversion and sales-performance improvement
• Manage onboarding, sales training, ramp milestones, and progression to quota-carrying performance
• Support career development and succession planning
• Oversee pipeline qualification, opportunity progression, prioritization, and forecasting discipline
• Identify process improvements that increase efficiency, productivity, and scalability
• Partner with Client Services, Talent Operations, Client Experience, People, and relevant specialists
• Deliver cross-departmental presentations on metrics, findings, and action plans
• Motivate the team through recognition, incentives, and transparent expectations
• Drive a culture of high performance, accountability, continuous improvement, and call review
• Develop and implement strategies to improve team performance and productivity
• Assess KPIs and deliver measurable improvements in conversion, sales performance, call quality, and opportunity progression

• Bachelor’s degree required
• Three or more years in business-to-business sales
• One to two years of direct leadership of inbound, inside, or end-to-end small business sales teams
• Demonstrated record of improving individual and team sales performance through coaching, opportunity management, and clear performance expectations
• Ability to learn and coach to a structured sales methodology
• Experience managing pipeline and forecast rigor across a team in a CRM
• Genuine, demonstrable passion for AI in the world of work, including using AI to improve sales-team research, call reviews, and coaching
• Outstanding written and verbal communication skills
• Comfortable presenting metrics and strategy to cross-departmental partners
• Comfortable operating in a dynamic environment with evolving processes and priorities
• Full availability during working hours to support the team and handle client escalations
• Ability to work in a fast-paced, rapidly growing company and manage varied challenges, deadlines, and contacts
• Must be a world-class individual contributor
• Resumes and communication must be submitted in English
• No visa sponsorship or assistance is offered

• Fully remote workforce and remote position
• Recognition and incentives
• Leadership/sales training program
• Career development and succession planning
• Coaching, mentoring, and onboarding support
• Opportunities to work with a global team and cross-functional partners