Account Manager – E-commerce

• Manage assigned clients and their e-commerce stores by planning, briefing, monitoring, and executing marketing campaigns
• Manage the client-agency relationship and communicate client marketing needs to internal teams
• Develop and execute email, SMS, pop-up, and flow marketing strategies
• Lead Copywriters, Designers, and Account Managers’ Associates
• Outline campaign calendars, brief campaigns, delegate creative work, and oversee timely delivery
• Monitor campaign performance and improve email marketing results
• Maintain regular client communication and lead client meetings
• Collect and analyze consumer data, demographics, and trends
• Set weekly goals and report on revenue, best-performing campaigns, A/B testing, and optimization measures
• Collaborate with the Service Department to maintain standards and meet client KPIs
• Manage client churn and implement retention strategies
• Troubleshoot client satisfaction and campaign performance issues
• Act as liaison between clients and cross-functional teams for new services and products
• Identify opportunities to expand services and create targeted upsell campaigns
• Research industry best practices and present findings to leadership
• Participate in Account Managers’ group calls and training sessions
• Provide internal service-related support and report to the Account Managers’ Leads, Head of Account Managers, and Service Director

• At least 12 months of experience working in a digital marketing role
• At least 6 months of working experience in an email marketing field
• Proven track record of success in a leadership role, especially leading creative teams
• Ability to work independently without compromising work standards
• High accountability, responsiveness, and ability to meet deadlines
• Problem-solving, critical-thinking, and analytical skills
• Growth- and results-driven mindset
• Excellent interpersonal, verbal, and written communication skills in English; fluency in English required
• Ability to learn and adapt quickly
• Excellent time management, focus, productivity, and efficiency
• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite
• Availability and responsiveness Mondays to Fridays between 3–6 PM BCN time
• Ability to consistently work 30–35 hours per week, approximately 140 hours per month
• Stable internet connection and laptop or PC
• Ability to attend virtual video conferences

• Full-time commitment with a fixed-rate monthly salary paid in USD
• First two months are a trial-and-adaptation period paid at full rate
• Regular performance reviews every 9–12 months, with the first after 3–6 months
• Re-evaluation of the role and workload after 6–12 months