Lead Travel Consultant, French Speaking

• Advise and arrange travel for corporate business customers, including individuals and groups
• Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations
• Use Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo; training may be provided
• Communicate with customers by telephone, messaging/chat, email, and/or back-office systems
• Provide proactive travel advice and sell additional services while adhering to clients’ company travel policies
• Work independently and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics

• Previous experience in travel, preferably business travel
• Understanding of fares and ticketing rules for car, air, and hotel
• Fluency in French, written and verbal, is a must
• Native GDS expertise: Sabre, Apollo, Amadeus and/or Galileo
• Professional written and verbal communication
• Attention to detail
• Integrity and ability to safeguard personal traveler information
• Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
• Ability to resolve customer issues quickly and independently
• Teamwork and openness to feedback
• Flexibility and preparedness to work afternoon shifts (12-8pm) and weekends
• Ability to work in a 24/7 Traveler Care operation

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources for employees and immediate family
• Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform
• Leadership courses
• New job openings available to internal candidates first
• Global INclusion Groups