Senior Customer Success Manager, German Speaking

• Own a small book of n8n’s largest strategic enterprise customers in the German-speaking market
• Act as primary post-sales partner across onboarding, adoption, and renewal
• Build account strategies and organizational footprints across IT, engineering, business, and executive stakeholders
• Own retention and expansion targets, driving renewals and upsell/cross-sell with Account Executives
• Lead customer kickoffs and success planning
• Drive onboarding and enablement for technical and business audiences
• Run health checks, executive syncs, QBRs, and renewals
• Use usage and health data to identify risks and manage escalations
• Quantify and communicate business value, ROI, adoption, and impact
• Partner with Support, Solutions Engineering, Product, and Sales to resolve blockers
• Provide structured customer feedback to Product and Engineering
• Share customer learnings with the wider Customer Success team

• Native German speaker with fluent business English
• Based in Europe; Germany ideal
• Willing to travel to customers
• Experience owning a small, strategic book of enterprise SaaS customers
• Ability to run kickoffs, onboardings, and QBRs end-to-end
• Experience carrying retention and/or expansion targets
• Track record of renewals and growth
• Technical acumen with APIs, integrations, authentication basics, and environments
• Experience with large German-speaking enterprises, such as automotive, manufacturing, or retail
• Ability to translate product usage into measurable outcomes, ROI, and executive-ready business cases
• Ability to build account plans and operating cadences across large organizations
• Senior stakeholder management across technical and executive audiences
• Ownership mindset in fast-changing environments
• Familiarity with automation/AI tools or iPaaS/workflow platforms preferred
• Familiarity with n8n or similar tools preferred
• Startup/scale-up experience preferred
• Technical or STEM degree or equivalent training is a plus
• Multi-region experience preferred
• For countries other than Germany, existing right to work is required

• Equity in n8n
• Europe: 30 days of vacation, plus public holidays wherever you are
• Europe: benefits according to local country norms
• Europe: pension contributions according to local country norms
• €1K (or equivalent) per year for courses, books, events, or coaching
• Regular hackathons
• Remote-first work across Europe
• Regular off-sites for team bonding
• $100 per month to support open-source projects
• Transparency about company work and performance