IDSP Program Operations Coordinator, Customer Solutions Engineering

• Maintain expert knowledge of the IDSP Master Statement of Work and active amendments
• Track Transaction Orders from creation through signature and follow up with signatories
• Maintain the Transaction Order log, including status, effective dates, resources, and renewal or expiration milestones
• Flag Transaction Orders approaching expiration or missing signatures
• Maintain accurate IDSP engagement records in Rocket’s Professional Services Automation tool, Kantata SX
• Reconcile Transaction Orders with corresponding PSA engagements
• Monitor resource utilization and prepare regular trend reports for leadership
• Support accurate and timely reporting on resource utilization to internal stakeholders
• Track compliance requirements for each assigned resource
• Initiate compliance and renewal processes for resources
• Maintain compliance records and provide status visibility to management
• Serve as the day-to-day administrative point of contact for IDSP program operations
• Route requests, questions, and issues to appropriate Rocket owners and track them through resolution
• Maintain working knowledge of IDSP services and contractual commitments
• Support the Sr. Manager, IDSP Project Delivery with program review preparation
• Maintain regular communication with Customer Solutions Engineering PMO management
• Provide timely status updates on Transaction Orders, compliance items, and utilization trends

• Bachelor’s degree in business administration, operations, or a related field, or equivalent experience
• Up to 2-3 years of experience in contract administration, resource or staffing coordination, or business operations, ideally within a professional services or technology organization
• Advanced skills in Excel for creating and tracking data
• Hands-on experience with a Professional Services Automation (PSA) platform; experience with Kantata SX is a plus
• Experience tracking commercial documents through review and signature is a plus
• Experience supporting a client- or partner-facing program, account, or contract is a plus
• High attention to detail and commitment to data accuracy
• Strong organizational skills and ability to manage multiple recurring tracking and reporting cycles
• Clear, professional written and verbal communication, including with external partner contacts
• Sound judgment about issue resolution and escalation
• Comfort working within defined processes and holding internal teams and an external partner to them
• Working knowledge of resource utilization and billing mechanics under fixed-fee, named-resource, or time-and-materials engagement models is a plus
• Basic understanding of contract administration concepts, including statements of work, amendments, and purchase or transaction orders, is a plus
• Must comply with company information security responsibilities
• Background and reference checks are part of the hiring process

• Equal opportunity employer
• Inclusive workplace environment focused on diversity, inclusion, and equity
• Reasonable accommodation for individuals with physical and mental disabilities
• Background and reference checks as part of the hiring process
• AI-powered tools and technologies to enhance efficiency, decision-making, and impact
• Continuous learning and responsible use of AI